Terms & Conditions for Online Flower Delivery New Malden

Introduction

Welcome to Flower Delivery New Malden. By placing an order with us through our website or any other official online channel, you agree to be bound by our Terms & Conditions. Please read them carefully as they outline your rights and obligations when purchasing flowers or related products from us. These terms apply to customers located in New Malden as well as surrounding areas we serve.

Eligibility for Use

By using our website and making any purchases, you confirm that you are at least 18 years old and capable of entering into legally binding contracts. Our services are open to both individual and business customers seeking flower delivery throughout New Malden and neighbouring districts.

Order Process

We aim to provide a simple and efficient process for ordering flowers online in New Malden. The steps for placing an order are as follows:

• Product Selection: Browse our selection of flowers, bouquets, and arrangements. Choose your desired items and add them to your basket.
• Recipient Details: Enter the accurate address and contact details for delivery. Please double-check all information, as we rely on the supplied details for timely delivery.
• Personalisation and Add-ons: Some products offer personalisation options or add-ons (e.g., a message card or additional gifts). Select your preferences as applicable.
• Order Review: Review your order in the basket. Make any corrections before proceeding to payment.
• Checkout and Payment: At checkout, submit your billing details and complete payment using one of our secure methods.
• Order Confirmation: After payment, you will receive an electronic acknowledgment outlining the details of your order. If you do not receive a confirmation, please verify that your payment was processed correctly and contact us with your order information.

Product Availability and Substitution

All products are subject to availability. In the event that a particular flower or product becomes unavailable after your order is placed, we reserve the right to substitute it with a similar product of equal or greater value, matching your colour and style preferences as closely as possible. We will make reasonable efforts to notify you in case of substantial variations.

Pricing and Payments

All prices displayed are in Pounds Sterling and inclusive of VAT (if applicable) unless explicitly stated otherwise. Delivery fees will be added at checkout depending on the recipient’s address within New Malden or the surrounding area. We reserve the right to update prices at any time before your order is placed, but your order will be charged at the rate displayed at the point of purchase.

We accept a range of payment methods, including most major debit and credit cards, and other secure online payment solutions as specified at checkout. Payments are processed securely, and your payment details will never be stored without authorisation or shared with third parties except for the purpose of completing the transaction. Your order will be processed only after full payment is received and cleared.

Delivery Policy

We deliver to addresses within New Malden and selected nearby locations. Delivery dates are selected at checkout; while we strive to meet your requested date and timeslot, we cannot guarantee delivery at a specific time due to variables such as traffic, weather, and order volumes.

If no one is present to receive the flowers, we may attempt to leave them with a neighbour, in a safe place, or re-attempt delivery. In such cases, we will leave a delivery note or contact the recipient via phone or text (if provided). We are not liable for delays caused by circumstances beyond our control or for issues arising from incorrect or incomplete delivery information supplied by the customer.

Order Amendments and Cancellations

If you wish to change or cancel your order, please contact us as soon as possible. We will endeavour to accommodate amendments or cancellations if the request is received before the flowers have been prepared or dispatched.

For fresh flower orders, cancellations or significant changes cannot normally be accommodated if the request arrives less than 24 hours before the selected delivery date, as preparation begins prior to dispatch. For all other products, please review any specific cancellation window stated for the item. Where applicable, refunds following a cancellation will be processed promptly to the original payment method, but may take a few days to appear; processing times vary with your payment provider.

Right to Refuse Service

We reserve the right to refuse or cancel any order at our discretion. Situations where this may occur include but are not limited to: lack of product availability, incorrect pricing due to typographical errors, concerns regarding fraudulent activity, or orders that breach our policies (such as inappropriate messages on personalised items).

Returns, Refunds, and Complaints

Your satisfaction is our priority. If your flowers or gifts arrive in poor condition or do not meet your expectations, please notify us as soon as possible. Complaints must be made within 24 hours of delivery so we can investigate and resolve the issue promptly, whether by replacement, partial refund, or full refund as determined on a case-by-case basis. We may require photographic evidence of any issues. Due to the perishable nature of flowers, return requests made after the stated window may not be accepted, except where required by law.

Customer Responsibilities

It remains your responsibility to:

• Provide accurate and complete contact and delivery information for both the sender and recipient.
• Ensure that a recipient is available to accept delivery during the expected delivery window if you wish for a hand-to-hand service.
• Review and abide by any care instructions provided for our flowers and plants post-delivery.

Limitation of Liability

To the fullest extent permitted by UK law, Flower Delivery New Malden shall not be liable for:

• Indirect, incidental, or consequential losses including loss of profits or goodwill arising from the use of our products or delays in delivery.
• Damage or deterioration of flowers or plants caused by weather, incorrect handling post-delivery, or failure to follow care instructions.
• Non-delivery caused by incomplete or inaccurate delivery information provided by the customer.
• Faire events outside our reasonable control (including but not limited to natural disasters, strikes, or transport disruption).

Our total liability to you for any loss or damage under these terms shall not exceed the total price paid for the products ordered.

Intellectual Property

All content on our website (including photographs, product descriptions, and branding) is the intellectual property of Flower Delivery New Malden or our licensors. You may not use, copy, or distribute any content without express written permission.

Personal Data and Privacy

Your privacy is important to us. We collect and process your personal data in accordance with UK data protection laws and our published privacy policy. All customer data is stored securely and never shared with third parties except where necessary to fulfil your order or as required by law.

Variation and Severability

We may update or vary these Terms & Conditions from time to time as required by law or our business operations. The most recent version will always be published on our website. If any of these terms are determined to be unlawful, invalid, or unenforceable, that provision will be removed or reduced to the extent necessary, and the remaining terms will continue in full force and effect.

Governing Law and Jurisdiction

These Terms & Conditions are governed by, and construed in accordance with, the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact & Further Information

If you have any queries relating to these Terms & Conditions, your order, or our flower delivery services in New Malden, please refer to the FAQs section on our website or use the contact form provided online. Our team will be happy to assist you.

Application Across New Malden & Surrounding Areas

These Terms & Conditions apply to all customers of Flower Delivery New Malden, regardless of whether you are located within New Malden itself or in neighbouring areas we service. Delivery availability, charges, and service policies may vary based on location but will be clearly outlined before completing your order.

Thank you for choosing Flower Delivery New Malden for all your online flower gifting and celebration needs. We hope you enjoy our products and service.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in New Malden, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near New Malden.

For assistance with orders, returns or account queries, please fill out the Contact Us form.